Company Overview
Legacy Sheds, based in Pickens, South Carolina, and Vernon, Alabama, has been a trusted name in the shed industry for nearly 20 years. Owned by Shannon Haskett, Legacy Sheds provides high-quality storage solutions across a wide geographical range—from the Mississippi River to the Atlantic Ocean. Their motto, “Quality is our Tradition,” extends beyond products, focusing on building strong customer relationships and delivering exceptional service.
The Challenge
As Legacy Sheds expanded, Shannon Haskett encountered challenges common to the shed industry, particularly in managing custom orders and streamlining operations. “One of the challenges that I had seen in the industry was customer-focused,” he explains. The company had to meet diverse customer needs, from businesses to schools to homeowners, while maintaining high-quality service and timely deliveries. Additionally, managing inventory and ensuring efficiency across sales and delivery were becoming increasingly complex as the company scaled.
The Solution
In search of a simple and effective solution, Shannon turned to Shed Suite. “I was looking for something simple because we love simple,” Shannon recalls. “When I found Shed Suite, I learned not only was the program and process simple, but it was extremely effective.” Shed Suite provided a streamlined, user-friendly system that integrated across sales, inventory management, and delivery, addressing Legacy Sheds’ operational challenges.
Key Benefits
Simplicity and Efficiency
Shed Suite’s simplicity was key to improving day-to-day operations for Legacy Sheds. “It’s very simple, and it’s extremely effective,” Shannon says. “From the dealer standpoint, the sales standpoint, and the shop standpoint, it’s easy to use.” Shed Suite allows drivers to access delivery information through an app, making their tasks more efficient. “I have not met one driver that wasn’t thrilled with the app and what Shed Suite has created.”
Dealer and Customer Experience
With Shed Suite, Legacy Sheds can offer a seamless experience to dealers and customers. “Customers give us incredible feedback,” Shannon notes. “They can come back a year or two later, and we can pull up their information with one click and transition it to a sale. It’s so simple.” The platform also supports electronic signatures and automates many steps in the sales process, reducing paperwork and increasing efficiency.
Inventory Management
Shed Suite’s inventory management system has been a game changer. “From a shop manager standpoint, you’ve got to know today’s work and plan for the future,” Shannon explains. “Shed Suite allows me to delay inventory orders, and at the click of a button, I can confirm those orders when I’m ready.” This flexibility has streamlined Legacy Sheds’ approach to inventory, ensuring materials are ordered and tracked efficiently.
Scalability for Growth
One of the standout benefits for Legacy Sheds has been Shed Suite’s scalability. “Shed Suite allows me to scale,” Shannon says. “I have big dreams. I want to grow Legacy into a company that can go coast to coast.” The software supports Legacy Sheds as they expand, without the need for costly upgrades. “I’ve seen zero hiccups, zero restraints from Shed Suite as we’ve scaled.”
Results
Since adopting Shed Suite, Legacy Sheds has scaled seamlessly and improved operational efficiency across the board. The platform’s ease of use has been embraced by the entire team, from drivers to sales staff. “When my confidence grew, our sales grew,” Shannon recalls. “Shed Suite has really helped our company grow because of the confidence it instilled in our team.”
Additionally, Shed Suite’s partnership with The Idea Room’s 3D configurator has further streamlined customer service. “Once a customer creates their 3D shed, it auto-populates into Shed Suite. All the dealer has to do is confirm and complete the quote,” Shannon notes, emphasizing how this integration has simplified the custom order process.
Conclusion
Shed Suite has become a cornerstone of Legacy Sheds’ operations, enabling the company to grow efficiently while maintaining their commitment to quality. “It’s not just a tool; it’s essential for our success,” Shannon concludes. “It’s simple, effective, and allows us to scale—everything we need as a growing company.”
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