Privacy Policy

Last updated September 10, 2026

Shed Suite LLC (“Shed Suite”, “we”, “us”) builds business software for the shed and portable-building industry. This policy explains what personal information we collect, why we collect it, who we share it with, and what choices you have.

It covers shedsuite.com and its subdomains, the Shed Suite application, TeamChat by ShedSuite for Android and iOS, and the dealer, supplier, driver, and rent-to-own portals we operate.

Whose data this covers

Shed Suite handles two different kinds of personal information, and your rights differ depending on which applies to you.

Information we control. Details about our own users and prospects — the people who visit our website, request a demo, and administer a Shed Suite account. We decide how this information is used, and this policy governs it.
Information we process for our customers. When a shed business uses Shed Suite, it loads in data about its own buyers, dealers, and staff. That business decides what to collect and why; we handle it on their instructions. If you are a customer of a business that runs on Shed Suite, contact that business to exercise your rights — we will refer your request to them.

Where we have a written agreement with a customer that sets out these roles and responsibilities, that agreement governs as between us and them.

Information we collect

We collect the following categories:

Account and contact details — name, business name, email address, phone number, job role, and the location or dealer lot you are associated with.
Billing information — the details needed to invoice you and collect payment. Cards are handled by our payment processor: Shed Suite stores only a tokenized reference, and full card numbers never touch our servers.
Business records you enter — quotes, orders, inventory, production and delivery records, signed documents, and rent-to-own contracts. These often contain personal information about your customers.
Device and usage data — IP address, browser type, device and operating system, referring pages, access times, and the pages and features used.
Support communications — the content of messages you send us and records of help requests.
Cookies and similar technologies — described in our Cookies page.

TeamChat by ShedSuite

TeamChat is our workplace communication app for channels, direct and group messages, threads, file sharing, search, and notifications. You sign in with an existing ShedSuite account provided through your organisation; TeamChat does not offer account creation in the app.

The following describes the data used by TeamChat. The billing and business-record features described elsewhere in this policy belong to the wider Shed Suite platform.

Account and profile information — your name, email address, user ID, workspace membership and permissions, and profile details you provide, such as a nickname, job title, or profile photo. We use these to sign you in, identify you to teammates, and control access to conversations.
Conversations and shared content — channel and direct messages, thread replies, reactions, mentions, and the photos, videos, audio recordings, and other files you choose to upload. We send and store this content to deliver and sync conversations across devices and make it available to the people who have access to them.
Search and activity — search terms you submit, interactions with chat features, and notification preferences. We use these to return matching messages, maintain conversation state, and deliver notifications.
Device and diagnostic information — IP address, device and operating-system information, app version, identifiers used for sessions and push notifications, crash logs, errors, and performance measurements. We use these to operate and secure the app, deliver notifications, troubleshoot faults, and improve reliability. Our error and performance reporting provider is Sentry; diagnostic reports can include your user ID and technical context.
Approximate location — country and approximate area derived from your IP address when you sign in. We store this with session and security records to detect unusual logins, prevent unauthorised access, and protect your account.
Device permissions — camera, microphone, photo/media, and file access support the content you choose to capture or share. Notification permission lets the app alert you to chat activity. You can manage permissions in your device settings; turning one off may prevent the related feature from working.

Messages and files are available to their recipients and other authorised members of the relevant conversation. Workspace administrators manage membership and permissions. Our hosting, notification-delivery, and diagnostic service providers process the information needed to provide those services. If you share or export content to another app, that service handles the copy under its own policy.

TeamChat data is transmitted to our services to provide these features; it is not stored only on your device. The retention and deletion sections below also apply to TeamChat.

How we use it

To provide, operate, secure and support the platform.
To process payments, generate contracts, and deliver the features you use.
To authenticate users and detect or investigate suspicious activity.
To respond to support requests and send service messages about your account.
To improve the product — understanding which features are used, diagnosing faults, and measuring performance.
To send marketing about Shed Suite products and events, where you have opted in or where we are otherwise permitted to. You can opt out at any time.
To comply with legal obligations and enforce our agreements.

We do not sell, rent or lease personal information. We do not use the business records our customers store in Shed Suite to train artificial-intelligence models for the benefit of other customers.

Who we share it with

We share personal information only as described here:

Service providers who work on our behalf — hosting, payment processing, email, SMS and push-notification delivery, analytics, crash and performance diagnostics, and customer support tooling. They are bound by contract to use the data only to provide those services.
Within your organisation — access is role-based, so what a dealer, sales rep, driver, or office user can see is determined by the permissions your administrator sets.
Rent-to-own finance partners — where you use RTO features, the contract and payment information necessary to administer the agreement.
Professional advisers, and authorities where we are legally required to disclose.
A buyer or successor, if Shed Suite is involved in a merger, acquisition, or sale of assets.

Where your data is processed

Shed Suite is a United States company. The service is offered in the United States and our infrastructure is operated there. Members of our team work from the United States and from Europe, so your information may be accessed from outside the country you live in.

If you contact us from outside the United States, your information will be transferred to and processed in the United States, where data-protection law differs from your own. If you have a question about how your information is handled, email admin@shedsuite.com.

Security

We take security seriously and apply measures appropriate to the sensitivity of the data:

Customer data is isolated at the database level and access is enforced on every request, not merely hidden in the interface.
Traffic is encrypted in transit.
Accounts support two-factor authentication, recovery codes, session management, and login-risk monitoring.
We store only a tokenized reference to a card. Full card numbers never touch Shed Suite servers — when a payment needs to be taken, we call the processor with that token.
Every order carries an activity timeline recording who did what and when.

No system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and any regulator as required by law.

How long we keep it

We keep personal information for as long as needed to provide the service and for a reasonable period afterwards, then delete or anonymise it. Some records — contracts, payment and tax records — are kept longer where law requires.

Where we process data on behalf of a customer, we keep it for as long as their agreement with us provides, and delete or return it when that agreement ends.

Request deletion of your TeamChat account or data

You can request deletion of your TeamChat by ShedSuite account and associated personal data, or request deletion of specific data without closing your account. You do not need to reinstall TeamChat or sign in to the app to send a request.

Email admin@shedsuite.com to request deletion

Email admin@shedsuite.com with the subject “TeamChat data deletion request”. If possible, send the request from the email address associated with your ShedSuite account.
Include your account email and organisation or workspace name. Tell us whether you want your TeamChat account and associated data deleted, or identify the specific data you want deleted. This can include profile information, messages, and uploaded photos, videos, audio, or files. Do not send your password or copies of private conversations to verify your identity.
We may ask for information needed to verify your identity and locate the data. For an account managed by your employer or another organisation, we will coordinate the request with that organisation, which controls its workspace records. You can also contact your workspace administrator directly.

We will explain the scope of the deletion and the expected completion time after verifying the request, and let you know when it is completed. Where we control the data, we delete the account and associated personal data covered by the request, subject to necessary retention described below. Where your organisation controls the data, we handle the request under its instructions and the applicable agreement.

Some records may need to be retained to meet legal obligations, protect security, prevent fraud, or resolve disputes. Workspace messages and files are also subject to your organisation’s retention requirements. If data must be retained, we will explain which data, why, and the applicable retention period when responding to your request. Data held by service providers is included in our handling of the request; copies independently saved or exported by other recipients are outside our control.

Uninstalling TeamChat or signing out does not delete server-held data. Disabling access to a workspace is not the same as deleting an account or its data. Because TeamChat uses your existing ShedSuite account, we will clarify any effect on your access to other ShedSuite services before closing a shared account.

Your rights and choices

Depending on where you live, you may have the right to request access to your personal information, correct it, delete it, object to or restrict how we use it, receive a portable copy, or withdraw consent you previously gave.

You can opt out of marketing email at any time using the unsubscribe link or by contacting us. Service messages about your account are not marketing and will still be sent.

To make a request, email admin@shedsuite.com. We will not discriminate against you for exercising these rights. If you are unhappy with our response, you may complain to your local data-protection authority.

Children

Shed Suite is a business product and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as the product and the law change. When we do, we will revise the date at the top of this page, and for material changes we will give notice through the product or by email.

Contact us

Questions about this policy or about how we handle your information: admin@shedsuite.com.