FAQ

Shed Suite is the all-in-one business platform built specifically for the shed and portable-building industry. One system runs your entire operation — quoting, orders, dealer lots, production, materials purchasing, delivery, payments, and rent-to-own — so your whole team works from the same live data instead of spreadsheets and phone calls.

Shed builders and everyone around them. Your office staff, sales reps, dealer lots, production shops, dispatchers, drivers, suppliers, and rent-to-own partners each get a purpose-built workspace in the same system — no double entry, no “let me call the office and check.”

Generic tools stop at the sale. A shed order has to be built, hauled, delivered, and often financed for years through rent-to-own. Shed Suite follows the building the whole way: quote → order → shop floor → dispatch calendar → signature and payment at delivery → RTO payments after that.

It’s built for both — and every company gets every feature, no tiers or add-on modules. A two-person operation runs the same quoting, production, dispatch, payments, and RTO tools the biggest manufacturers in the industry use. It levels the playing field.

Faster quoting from your real catalog with a drag-and-drop pipeline so no lead slips through; a branded online store that sells your inventory 24/7; and electronic signatures and payment links that remove the “mail it back to us” delays that kill deals.

Yes. A branded online storefront sells your inventory 24/7 — shoppers configure options and check out, including choosing rent-to-own right at checkout. Send signature requests for invoices, purchase documents, and RTO contracts by email or text, and customers sign on their phone with no account needed. Every required signer is captured, including co-signers and landowners.

A customer or dealer requests the change, your office approves or rejects it, and the order’s specs, pricing, and paperwork update automatically — with a full history of what changed and when.

That’s the core of the product. Every dealer gets their own portal — leads, quoting, ordering, on-lot inventory, and sales reporting — while your office sees the whole network and your reps manage their assigned dealers from their own dashboard.

Yes — every dealer gets their own customizable site at no extra cost, included in the price. Customers can browse in-stock sheds, get quotes, buy online, and track their orders, while each dealer sees only their own inventory and leads on their own dashboard. Access is role-based down to the data row, so dealers never see each other’s customers or numbers.

Every building is a serialized unit tracked from shop to lot to backyard. Move units between lots, put them on hold, attach photos, list them online — and scan the QR code on any building to pull up its order instantly.

Tracked automatically from real order and payment data, with downloadable commission reports — no month-end spreadsheet reconciliation.

A production workspace built for the floor: a drag-and-drop build queue, build stages your crew advances as work progresses, automatic work-order PDFs, and per-shop reporting. When a build finishes, the order moves itself to the delivery calendar.

Yes — a full materials-planning (MRP) module: component catalog with sub-assemblies and kits, suppliers, purchase orders with receiving, stock levels, and cycle counts. Suppliers can even log into their own portal to manage their catalog and your POs.

Dispatchers get a live calendar and map of every delivery, color-coded by driver, with filters for status, priority, and production readiness. Drag deliveries onto drivers and handle customer deliveries and lot-to-lot moves on the same board.

A mobile app built for the cab: schedule, route map, delivery photos, customer signature, an automatic Certificate of Delivery — and the ability to collect final payment at the door by card or check. The office sees the delivery completed in real time.

Credit and debit cards plus ACH/eCheck, all inside Shed Suite — deposits, progress payments, final payment at delivery, and recurring rent-to-own payments. Customers pay in person, over the phone, online, or through a secure payment link. Cards can be saved securely for later, and refunds and voids are handled right from the order.

Through Shed Suite Payments, our fully integrated processing built into the platform. We process millions of dollars a month across the industry, and that volume lets us offer the best rates in the business for integrated payments. We store only a tokenized reference to the card — full card numbers never touch Shed Suite servers — and when we need anything we call the gateway with that token. Your staff never touches a separate gateway.

Shed Suite has the deepest RTO capability in the industry, built in — not bolted on. Generate complete state-specific contract packages from attorney-drafted templates with configurable terms, give your RTO finance partners their own portal for contracts and payments, and let customers choose RTO right at online checkout.

Calculated automatically, with a dedicated Sales Tax report you can drill into by year and month — a big deal when you sell and deliver across state lines. Our onboarding team walks through your tax and nexus setup with you.

Purpose-built reports across the whole operation — Sales, Transactions, Inventory, Dealers, Drivers, Shop, Sales Tax, and RTO Contracts — with rich filters, charts, and Excel/CSV export. Role dashboards surface what needs attention now: unprocessed orders, deliveries awaiting final payment, unsubmitted online orders.

Yes. Fast, typo-tolerant global search from every screen — customer name, serial number, order number, or model. In the field, scan the QR code on a building to open its order instantly.

Yes — a built-in AI assistant for your staff and dealers, plus natural-language report querying, so “show me last month’s delivered orders that still owe a balance” doesn’t require a report builder.

Your data is isolated at the database level and enforced on every request — not just hidden in the interface. Accounts support two-factor authentication, recovery codes, session management, and login-risk monitoring. We store only a tokenized reference to the card; full card numbers never touch Shed Suite servers.

Yes. Access is role-based, so you control exactly what sales reps, production managers, dealers, and drivers can see and do. A builder on the floor sees a different screen than a closer in the office, and dealers see only their own business.

Yes. Every order carries a complete activity timeline — payments, status changes, notes, files, and change orders, with who did it and when — recorded permanently as it happens.

Yes. A secured public REST API exposes orders, contacts, and inventory for your website or internal tools, plus webhooks and automatic email and SMS notifications.

Pricing is simple: a flat platform fee plus a monthly service fee that scales with your revenue, so it stays affordable when you’re smaller and grows with you as you sell more. There are no per-seat fees, ever — your whole team and all your dealers get accounts at no extra charge.

White-glove and hands-on. An onboarding specialist works a structured checklist with you — payments, branding, catalog, tax and nexus, dealers, and users — and loads your existing models, add-ons, colors, and components in bulk. They stay on it through your first live transactions to make sure money is moving correctly, and they train your dealers too, so your whole team is up to speed.

Real help from people who know the industry. Support is built into the app — a knowledge base and a help widget on every screen — plus a responsive support team you can email and in-app announcements when new features ship. When you need hands-on help, our team can securely view your account exactly as your user sees it.